Refund policy
Effective Date: September 10, 2026
Last Updated: September 10, 2026
This Refund and Return Policy applies to purchases made directly from Kitty Kapital, operated by PalaFox Labs LLC, through kittykapital.com.
We want you to be satisfied with your purchase. Please review the terms below before requesting a return, refund, replacement, or warranty service.
1. 30-Day Return Period
Eligible products may be returned within 30 days after you receive your order.
The 30-day return period begins on the date the applicable product is delivered to you, based on carrier delivery information or other reasonably available delivery records.
Return requests submitted more than 30 days after receipt are not eligible under our standard return policy, although a product may still qualify for coverage under the applicable 1-year limited warranty described below.
2. WhiskerWell Fountain Returns
WhiskerWell fountains may be returned during the 30-day return period even if the fountain has been:
- Opened
- Assembled
- Tested
- Used
The product should be returned with the components reasonably available to you.
Normal use of the fountain during the 30-day return period does not by itself make the fountain ineligible for return.
This 30-day return policy also serves as Kitty Kapital's applicable 30-day satisfaction / money-back guarantee. The guarantee does not extend beyond the 30-day return period.
3. Replacement Filter Returns
For health, hygiene, and product-integrity reasons, opened or used replacement filters are not eligible for return or refund.
Unopened and unused filters may be eligible for return if the return request is made within 30 days after receiving the order and otherwise complies with this policy.
The opened/used filter exclusion applies whether the filters were purchased separately or supplied as part of a WhiskerWell package or bundle.
If your order contains both a fountain and filters and you have opened or used some of the filters, contact us before sending anything back so we can provide the correct return instructions.
4. How to Start a Return
All returns must first be authorized by Kitty Kapital.
To request a return, email:
Please include:
- Your name
- Your order number
- The product you would like to return
- The reason for the return
- Any other information reasonably necessary for us to locate the order and process the request
For damaged or defective products, we may also request photographs, video, or other reasonable information to help us identify the problem.
Once your return is approved, we will provide return instructions.
Do not send a return without first contacting us and receiving return authorization.
Products returned without authorization may result in processing delays.
5. Return Address
Unless Kitty Kapital provides a different return address in writing for your specific return, authorized returns should be sent to:
Kitty Kapital / PalaFox Labs LLC
128 S Madison Ave
Los Angeles, CA 90004
This address is not a retail storefront and does not accept unscheduled in-person returns, exchanges, customer-service visits, or product drop-offs.
Please contact inquiries@kittykapital.com before sending any return.
6. Return Shipping
Unless otherwise required by law or expressly agreed by Kitty Kapital, customers are responsible for the cost of return shipping.
Kitty Kapital does not currently provide free return shipping or prepaid return labels as part of its standard return policy.
Original outbound shipping charges, if any, are not refundable except where required by law or expressly stated otherwise.
Kitty Kapital currently offers free U.S. shipping on qualifying outgoing orders, but this does not mean return shipping is free.
We recommend using a shipping method that provides tracking and retaining your shipping receipt until your return and refund have been completed.
7. No Restocking Fee
Kitty Kapital does not charge a restocking fee for eligible returns under this policy.
You may still be responsible for return shipping as described above.
8. Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
After you ship an authorized return and the return package begins transit back to us, as shown by valid carrier tracking or other acceptable shipping confirmation, we will process the applicable refund.
We do not promise an instant refund or a refund before the authorized return has been shipped.
After Kitty Kapital processes the refund, your bank, credit-card issuer, or other payment provider may require additional time to post the funds to your account. Those processing times are controlled by the financial institution and are outside our control.
9. Damaged or Defective Products Within 30 Days
If your product arrives damaged, defective, or develops a covered problem within 30 days after you receive it, please contact:
Damaged or defective products reported within the 30-day return period may be eligible for a replacement or refund.
Please include your order number and a description of the issue. We may request photographs or video when reasonably necessary to evaluate the problem.
We will provide appropriate return or replacement instructions after reviewing the request.
10. One-Year WhiskerWell Limited Warranty
WhiskerWell fountains include a 1-year limited warranty.
The warranty is separate from the 30-day return and satisfaction period.
Warranty service requires the product to be returned to Kitty Kapital and must be initiated by contacting:
Do not ship a product for warranty service until you have received return instructions from us.
The WhiskerWell customer warranty lasts for one year. References by suppliers or manufacturers to a “lifetime” pump warranty or similar factory warranty do not constitute the customer-facing Kitty Kapital warranty.
The warranty does not create a lifetime warranty or extend the 30-day money-back guarantee beyond 30 days.
Nothing in this policy limits any warranty or consumer rights that cannot legally be excluded under applicable law.
11. Items That Are Not Eligible for Return
Unless otherwise required by law, the following are not eligible for return under our standard return policy:
- Opened replacement filters
- Used replacement filters
- Products for which the return request is made more than 30 days after receipt, unless the issue qualifies for warranty service
- Items not purchased directly from Kitty Kapital through an authorized Kitty Kapital sales channel
WhiskerWell fountains are not excluded merely because they have been opened or used during the 30-day return period.
12. Orders Purchased as Bundles
WhiskerWell may be sold in packages or bundles containing a fountain and replacement filters.
The fountain remains subject to the applicable 30-day fountain return policy.
Any included filters that have been opened or used remain subject to the filter exclusion described above.
Because bundle contents and condition can vary, please contact inquiries@kittykapital.com before returning a bundle so we can provide instructions applicable to the order.
13. Exchanges
Kitty Kapital does not guarantee direct product exchanges.
When appropriate, we may resolve an eligible issue through a replacement, refund, or other available remedy.
For assistance, contact:
14. Order Cancellations and Changes
If you need to cancel or modify an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate the request, but we cannot guarantee that an order can be changed or canceled after it has entered fulfillment or been transferred to a shipping carrier.
If an order has already shipped, the standard return procedures in this policy apply.
15. Shipping Problems
Delivery times displayed by Kitty Kapital are estimates and are not guaranteed.
If your package appears lost, is significantly delayed, or arrives damaged, contact us at:
Please include your order number and applicable tracking information.
Shipping-related issues will be handled in accordance with this Refund and Return Policy and our Shipping Policy.
16. Refunds for Orders Canceled by Kitty Kapital
If Kitty Kapital cancels an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
Your financial institution may require additional time before the refund appears in your account.
17. Consumer Rights
Nothing in this Refund and Return Policy is intended to limit rights or remedies provided to consumers under applicable federal, state, or local law.
If any provision of this policy conflicts with a mandatory consumer-protection law, the applicable legal requirement will control.
18. Contact Us
For returns, refunds, damaged or defective items, warranty requests, or questions about this policy, contact:
PalaFox Labs LLC d/b/a Kitty Kapital
Website: kittykapital.com
Email: inquiries@kittykapital.com
Return Address: 128 S Madison Ave, Los Angeles, CA 90004
Please include your order number whenever possible.